333oks Privacy Policy — How We Handle Your Personal Data

When you register for and use the 333oks platform, we collect personal data that is necessary to provide you with a safe, fair, and legally compliant gaming experience. The categories of personal data we collect are set out below.

1.1 — Registration and Identity Data

When you create a 333oks account, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (for mandatory age verification — players must be 18 or above) 18+
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postcode
• Email address and registered Bangladeshi mobile number
• Username and encrypted password (passwords are never stored in plain text)
• Nationality and country of residence

1.2 — Identity Verification (KYC) Documents

As part of our Know Your Customer process, we may request and retain copies of:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documents (utility bills, bank statements, or official correspondence issued within the past three months)
• Proof of payment method ownership (screenshot of bKash, Nagad, Rocket, or bank account showing your registered name and number)
• Selfie or facial verification image for identity matching purposes

1.3 — Financial Transaction Data

Each time you make a deposit or withdrawal on 333oks, we record:

• The payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch- Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
• The transaction amount in Bangladeshi Taka (BDT)
• Transaction reference number and timestamp (Bangladesh Standard Time, UTC+6)
• The wallet number or bank account number associated with the transaction (partially masked in display)
• Transaction status (pending, completed, declined, or reversed)

1.4 — Gameplay and Betting Activity Data

We maintain records of your activity on the 333oks platform, including:

• Sports bets placed — event, market, selection, stake, odds, and settlement outcome
• Casino game sessions — game title, provider, session duration, stake size, and result
• Slot spins, fishing game rounds, and any other product-specific activity
• Bonus offers accepted, wagering progress, and promotional participation history

This activity data is retained for regulatory, fraud prevention, and dispute resolution purposes, as well as to personalise your experience on the platform.

1.5 — Technical and Device Data

When you access 333oks via a browser or mobile device, we automatically collect certain technical information, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Session start and end times, pages visited, and features accessed
• Referral source (how you arrived at 333oks, where applicable)

333oks uses the personal data we collect for clearly defined, legitimate purposes. We do not use your data for any purpose that conflicts with the reasons for which it was originally collected. The table below summarises our key data processing activities and the lawful basis for each.

Processing Activity	Data Used	Lawful Basis
Account registration and authentication	Registration data, device data	Contract performance
Age and identity verification (KYC)	Identity documents, date of birth	Legal obligation
Processing deposits and withdrawals	Financial transaction data, payment method data	Contract performance
Fraud detection and prevention	All categories, including technical data	Legitimate interest
Anti-money laundering (AML) monitoring	Financial transaction data, identity data	Legal obligation
Customer support and dispute resolution	All relevant account and activity data	Contract performance
Responsible gaming monitoring	Gameplay data, deposit history, behavioural patterns	Legitimate interest / Legal obligation
Marketing communications (opt-in only)	Contact details, preferences	Consent
Platform analytics and improvement	Technical data, anonymised usage data	Legitimate interest

2.1 — Responsible Gaming Monitoring

333oks uses gameplay and financial data to identify patterns that may indicate problematic gambling behaviour. This includes monitoring for rapid or unusually large deposit sequences, extended uninterrupted play sessions, and betting patterns inconsistent with recreational play. Where such patterns are identified, 333oks may reach out to the player with responsible gaming resources or, where required, apply account restrictions. This processing is conducted in the player's own interest and in fulfilment of our duty of care obligations. See our Responsible Gaming page for more information.

2.2 — Marketing Communications

If you have opted in to receive marketing communications, 333oks may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal promotions (such as Eid, Pohela Boishakh, or BPL season offers), and other relevant updates. You can withdraw your consent to marketing communications at any time by adjusting your account preferences or by contacting support@333oks.net. Withdrawal of marketing consent does not affect transactional communications, which are necessary for the operation of your account.

333oks does not sell your personal data to third parties. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

3.1 — Service Providers and Technology Partners

333oks works with a number of trusted third-party service providers who assist in the operation of the platform. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) receive the transaction details necessary to process your deposits and withdrawals. These providers operate under their own privacy and security frameworks.
• KYC and identity verification providers: Third-party identity verification services may process your identity documents and biometric data on our behalf to carry out age and identity checks. These providers are contractually bound to process data only for KYC purposes.
• Game content providers: Where you play games from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, your gameplay session data (stake, result, session duration) may be shared with the relevant provider for game integrity, audit, and RTP compliance purposes.
• Hosting and infrastructure providers: 333oks uses cloud infrastructure and hosting services to operate the platform. These providers may process data on our behalf under data processing agreements that prohibit independent use of your personal information.
• Analytics providers: Anonymised, aggregated usage data may be processed by analytics tools to help us understand platform performance and improve the user experience. Individual users are not identifiable from this data.

3.2 — Legal and Regulatory Disclosures

333oks may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required by applicable law, court order, or legal process. We will notify you of any such disclosure request where we are legally permitted to do so. 333oks may also disclose information where it has a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of our players, or enforce our Terms & Conditions.

3.3 — Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the 333oks business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any changes to the data controller responsible for your information before the transfer takes effect.

333oks uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform effectively, maintain your login session, and understand how players interact with the site. Below is a description of the categories of cookies we use.

Cookie Category	Purpose	Can Be Disabled?
Strictly Necessary	Maintain your login session, remember your language and currency preferences, enable secure navigation between pages, and support the core functionality of the platform.	No — required for platform operation
Functional	Remember your display preferences, game settings, and recent activity so the platform feels personalised and consistent between sessions.	Yes — disabling may reduce personalisation
Analytics	Collect anonymised data about how players navigate the site — which pages are visited most often, where users encounter friction, and how sessions progress — to help us improve the platform.	Yes — does not affect core functionality
Security	Detect and prevent fraudulent account access, bot activity, and multi-account creation. Security cookies help us identify anomalous login patterns and protect all players on the platform.	No — required for account security

4.1 — Managing Cookie Preferences

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site basis. Please note that disabling strictly necessary or security cookies may prevent you from logging into your 333oks account or using certain features of the platform. Instructions for managing cookies in commonly used browsers (Chrome, Firefox, Safari, Edge) are available through those browsers' respective help documentation.

4.2 — Do Not Track Signals

Some browsers transmit a "Do Not Track" (DNT) signal to websites. 333oks acknowledges DNT signals where technically feasible and, where a valid DNT signal is received, limits non-essential tracking to the extent possible without disrupting the core operation of your account.

333oks retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, audit, or dispute resolution obligations. The general retention periods applicable to different categories of data are outlined below.

• Account registration data: Retained for the duration of your account and for a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable law or an ongoing investigation.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, consistent with financial record-keeping requirements.
• Gameplay and betting activity logs: Retained for a minimum of three (3) years from the date of the activity, for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for a minimum of two (2) years from the date of the most recent communication in a support thread.
• Marketing preferences and consent records: Retained for the duration of your account and for one (1) year following account closure, as evidence of consent management.
• Technical and device logs: Retained for a maximum of twelve (12) months from the date of collection, unless required for an ongoing security investigation.

When data is no longer required to be retained, 333oks will securely delete or anonymise it in a manner that prevents reconstruction of your personal information. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

333oks respects your rights over your personal data. You may exercise any of the following rights by contacting our support team at support@333oks.net. We will respond to all valid requests within a reasonable timeframe, consistent with applicable data protection principles.

6.1 — Right of Access

You have the right to request a copy of the personal data that 333oks holds about you, along with information about the purposes for which it is processed, the categories of data held, and the recipients to whom it has been disclosed. To make a Subject Access Request, contact support@333oks.net from the email address registered on your account.

6.2 — Right to Rectification

If any personal data held by 333oks is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly from within your account settings. For changes to identity data (such as your legal name following a change of name), a support request accompanied by appropriate documentation is required.

6.3 — Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Please note that 333oks may be required to retain certain data for legal, regulatory, or audit purposes even following a deletion request. In such cases, 333oks will inform you of the specific data categories that must be retained and the legal basis for doing so.

6.4 — Right to Object to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications, adjust your preferences in your account settings or send an opt-out request to support@333oks.net. Your opt-out will be processed within five (5) working days.

6.5 — Right to Data Portability

Where technically feasible, you may request that 333oks provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider. Contact support@333oks.net to make a portability request.

333oks takes the security of your personal and financial data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 333oks platform, ensuring that information cannot be intercepted in transit.
• Encryption at rest for sensitive stored data, including identity documents, payment information, and account credentials. Passwords are hashed using industry-standard one-way hashing algorithms and are never stored in recoverable form.
• Two-factor authentication (2FA) available for all player accounts, adding a second layer of verification beyond username and password.
• Access controls limiting internal access to personal data on a strictly need-to-know basis. 333oks staff members can only access player data relevant to their specific operational role.
• Regular security audits and penetration testing conducted to identify and remediate vulnerabilities before they can be exploited.
• Fraud and anomaly detection systems that monitor account activity in real time to identify and respond to suspicious behaviour, including unusual login locations, rapid credential changes, and atypical transaction patterns.
• Incident response procedures that define how 333oks responds to data breaches, including internal escalation processes and, where required by law, notification to affected players within a reasonable timeframe.

While 333oks takes all reasonable steps to protect your data, no platform can guarantee absolute security against all threats. You also have a role to play in keeping your account secure — see Section 3.2 of our Terms & Conditions for guidance on your account security responsibilities.

333oks may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform features, legal obligations, or regulatory guidance. When we make material changes to this policy, we will notify you by:

• Sending a notification to the email address registered on your 333oks account
• Displaying a prominent notice on the 333oks platform when you next log in
• Updating the "Last updated" date at the top of this page

We encourage you to review this Privacy Policy periodically to stay informed about how 333oks protects your personal information. Your continued use of the 333oks platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms.

If you have any questions about this Privacy Policy, how your data is handled, or how to exercise your privacy rights, please contact the 333oks support team at support@333oks.net. Our team is available during Bangladesh Standard Time (BST, UTC+6) business hours and will respond to all privacy enquiries promptly.